HELP DESK CASE STUDY FBLA

Five 5 points may be deducted for presentations over the allotted time. Competitors are not permitted to compete in an event more than once at the NLC unless one of the following circumstances applies:. Display effective decision-making and problem-solving skills. The production test scores will be used to break a tie. Competitors must have paid FBLA national and state dues by

A team shall consist of two or three members. Answer questions effectively when applicable. In the case of team events, all team competitors are expected to actively participate in the performance. Objective Tests and Performances: Eastern Time on the first Friday in June. Technology Guidelines Internet access will be provided for: Repeat Competitors Competitors are not permitted to compete in an event more than once at the NLC unless one of the following circumstances applies:

Conduct a professional business presentation.

Help Desk (FBLA)

Competitors must pay dues by Two 2 competitors of the team may have competed in this event at a previous NLC; however, they may help desk case study fbla compete more than twice at the national level. List the reasons for logging all incidents or service requests. Each state may submit three 3 individuals in all events requiring only objective tests and two 2 individuals or teams for all events that require a pre-judged or performance component.

Ties are broken by comparing the correct number of answers to the last 10 questions on the exam. A minute objective help desk case study fbla will be administered onsite at the NLC. Audience Preliminary and final performances are not open to conference attendees.

Audience Preliminary performances are not open to conference attendees. If a tie remains, the competitor who completed the test in a shorter amount of time help desk case study fbla place higher. Competitors must pay dues by All electronic devices must be turned off. All attendees must follow the help desk case study fbla code and wear their name badges. Customer Support as a Profession. Competitors must have paid FBLA national and state dues by Eastern Time on the third Friday in May.

Repeat Competitors Competitors are not permitted to compete in an event more than once at the NLC unless one of the following circumstances applies: It is up to final round competitors to decide if they wish to use the provided technology.

Events — CDM FBLA

Two 2 competitors of the team may have competed in this event at a previous NLC; however, they may not compete more than twice at the national level. All production tests must be uploaded online.

Competitor drops are the only changes allowed after this date and onsite. Eastern Time on the first Friday in June. Eastern Time on the second Friday in May.

The general event guidelines below are applicable to all national competitive events. The production test scores will be used to break a tie. The participant may compete in another event as well as a pilot event.

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All attendees are requested to remain quiet while in competitive event areas. Help Desk Performance Measures.

Answer questions effectively when applicable. When competing at the state level, check the state guidelines since they may differ.

Please refer to event guidelines.

All prejudged components reports, websites, projects, statement of assurance must be received by Help Desk Roles and Responsibilities. Each competitor must compete in all parts of an event for award eligibility. Print The general event guidelines below are applicable to all national competitive events.

National Awards The number help desk case study fbla competitors will determine the number of winners.

All prejudged projects and reports must be submitted electronically.